Cisco Uccx Documentation

Add IVR announcements and business hours of your Cisco contact center CCX or CCE. If you have UCCX (Cisco Unified Contact Center Express) premium license, one of the best features is possible integration and requests to database. Expedited shipments to Canada using an expedited method will generally arrive in 1-3 business days. I found at that point I still needed to restart the UCCX Engine to return it to FULL SERVICE. We've put together a collection of 101 Free Video Training for Cisco Unified Communications Manager (CUCM) that you can watch and learn. Technical documentation 4. aef All Aboard the Express IV Asterisk Business Leadership called-party calling-party CDR CER CISCO-CCM-MIB Cisco ASA Cisco ASA 8. Context Service captures customer interaction history and provides flexible storage of the customer interaction data across all channels (including voice, chat, email, and Internet of Things). To use the built-in Cisco UCCX template, associate it with the desired Verba user group (the group where your UCCX agents and supervisors are) via the following web interface configuration page: Users / Groups / User Management > Supervisor Capability View. We focus exclusively on Cisco Unified Contact Center Express (UCCX) & Finesse Desktop Customization Partner Bundles Leverage one of our fixed priced bundles to simplify and streamline your UCCX deployments. Data collected by APs is synced with the Cisco Meraki cloud and automatically reported in the. 323/MGCP/SIP. DELIVER PERSONALIZED INFORMATION TO EVERY SCREEN 2Ring DASHBOARDS & WALLBOARDS v4. About User. If what you are looking for isn't listed, search Cisco. With Calendars module, manage working, non-working hours, holidays and exceptional hours without a help of IT dept. I have yet been able to write a file to this location, does. Comstice Quartz offers access to Cisco UCCX stock reports as well as Comstice Stock reports created for Cisco UCCX with industry best practice. Application Centric Infrastructure. Join 2 other followers. 5 contains many new features, bug fixes, and serviceability improvements. This week I have delivered Cisco UCCXD course in Kyiv, Ukraine. My suggestion to the Cisco product managers reading this is to publish a document/white paper that takes information from both the Cisco Unified CCX Historical Reporting Administrator and Developer Guide and Cisco Unified CCX Database Schema documents and describes a clear step-by-step process for extracting and publishing the data to an ODBC. Hello, I have a customer who has UCCX 10. Thanks for clarifying Cisco's documentation. Cc: [email protected] X (and we'll throw Expressway in there too) I ran into a snag while upgrading UCCX. Page 10 For more information about UCCX installation, see Install Unified CCX. We can place direct calls and all seems to be working fine. This configuration report contains the configuration objects for the Cisco Unified Contact Center Express (Unified CCX) cluster. aef All Aboard the Express IV Asterisk Business Leadership called-party calling-party CDR CER CISCO-CCM-MIB Cisco ASA Cisco ASA 8. If what you are looking for isn't listed, search Cisco. UCCX Version 10. I also have not received formal training on UCCX. As per cisco documentation this is not supported. Information captured on the IVR (Cisco IP-IVR or CVP) is transferred to the CTI connector and passed to the customer profile in Microsoft Dynamics CRM. This configuration report contains the configuration objects for the Cisco Unified Contact Center Express (Unified CCX) cluster. #3 did the trick and allowed me to force a resync in my application. This week I have delivered Cisco UCCXD course in Kyiv, Ukraine. It is assumed that the installation and configuration tasks will be performed remotely. Is there some documentation somewhere for the uccx-webservices API?. If you have UCCX (Cisco Unified Contact Center Express) premium license, one of the best features is possible integration and requests to database. Manage planned/unplanned outages, promotions, greetings with Easy Announcements. 0 environment. Data collected by APs is synced with the Cisco Meraki cloud and automatically reported in the. I believe this is /opt/cisco/uccx/Customer on the file system. DELIVER PERSONALIZED INFORMATION TO EVERY SCREEN 2Ring DASHBOARDS & WALLBOARDS v4. View or download the latest, up-to-date guides for using the Cisco Desktop Supervisor or Agent applications. Has anyone installed UCCX 11. Student 1 and Student 2: notice both agents are listed as Supervisors and both agents are listed in the Supervisor column. A unified media-blending queue for UCCX that allows you to route non-voice media to CCX agents. The good news is that Cisco provides excellent UCCX documentation. Cisco UCCX uses Cisco CUCM Extend and Connect feature to help Finesse agents to login without any Cisco phone or softphone. If you update your Cisco. DELIVER PERSONALIZED INFORMATION TO EVERY SCREEN 2Ring DASHBOARDS & WALLBOARDS v4. Cisco Unified Contact Center Express meets the needs of midmarket and enterprise branch-office or departmental companies that need easy-to-deploy, easy-to-use, secure, virtual, highly available, and sophisticated customer interaction management for up to 400 agents. 0(1)Build168, the instructions are this: 1. UCCX can run as a virtual instance on a Cisco UCS C-Series virtual platform / server. Documentation for the Cisco. 15 videos Play all Learn Cisco Unified Contact Center Express from Basics (UCCX) Let's Do Network Hub, Switch, & Router Explained - What's the difference? - Duration: 7:22. We can place direct calls and all seems to be working fine. Can someone assist with a link or more information? I need to get this done in the next week or so. the traditional desktop / CAD method) is a little disjointed at this time. Expedited shipments to Canada using an expedited method will generally arrive in 1-3 business days. Instructions vary on this one depending on the version. As per cisco documentation this is not supported. Uplinx Report Tool for Cisco Unified Communications: Generate as-built documentation and phone inventory reports for Cisco Unified Communications in minutes. It's ASR is registered up and recognized by UCCX. Represents the detail view of a client. It is an Automated Call Distribution (ACD) scheme based on IP that queues and distributes incoming calls intended for customers (agents) of Cisco Unified. Information captured on the IVR (Cisco IP-IVR or CVP) is transferred to the CTI connector and passed to the customer profile in Microsoft Dynamics CRM. Providing required integration with various customer's environment (CRM, Recording systems). One reason for this is so all prompts have the same voice. We are a Cisco Technology Developer Partner and we are trying to do some testing with our UCCX/CM NFR kit. This is a limitation of all iterations of CUIC and as far as I can tell is a limitation of the Informix database. Based on your own templates - for. Cisco Unified Contact Center Express (Cisco Unified CCX) server contains both a directory traversal vulnerability and a script injection vulnerability in the administration pages of the Customer Response Solutions (CRS) and Cisco Unified IP Interactive Voice Response (Cisco Unified IP IVR) products. As per cisco documentation this is not supported. UCCX can run as a virtual instance on a Cisco UCS C-Series virtual platform / server. Over the years, we've listened intently and acted - expanding to the end customer with industry leading CDR reporting and analytics, change management, dashboards, UCCX reporting and more. Posts about Cisco Documentation written by drbabbers. This is a Cisco requirement and is not related to inContact WFMv2. It’s very important to create a reasonable initial script de. We have based a project on the availability if this API on CCX and it just didn't work! And instead of getting a patch/workaround from Cisco - we got an answer that's it's a mistake in the documentation and will not be resolved! Annoying! If anyone has a simple method of getting Queues for a user on CCX - I'd be happy if you could share with us. Symptom: The UCCX Maintain and Operate guide does not explain the process for changing the IP address of one or more CUCM server IP addresses. Comstice Mobile Agent app for Cisco Finesse utilises Extend and Connect feature to deliver customer calls to agent mobile phones. The Cisco documentation has a reference to a single place where custom files may be accessed within the UCCX 8. 2Ring Gadgets for Cisco Finesse v4. The Cisco DocWiki platform was retired on January 25, 2019. instructions carefully before you install or upgrade Unified CCX. Ninja Edit: Also, when I was tooling around with UCCE, I found very little outside of Cisco's documentation. This configuration report contains the configuration objects for the Cisco Unified Contact Center Express (Unified CCX) cluster. 5 allows importing of chained certificates but the instructions are incorrect. the documentation provided by /cisco/calabrio team has many unclear points. I found at that point I still needed to restart the UCCX Engine to return it to FULL SERVICE. Cisco Unified Contact Center Express Report User Guide 10. Available to partners and to customers with a direct purchasing agreement. com account with your WebEx/Spark email address, you can link your accounts in the future (which enables you to access secure Cisco, WebEx, and Spark resources using your WebEx/Spark login). This project contains sample code to be used with the Unified CCX Configuration API, which are REST APIs for the configuration of inbound and outbound applications on UCCX. CCX CTI Protocol. Create custom version of drop_table and use this in your custom precdure, e. I can tell you that for the version in this little story, 7. UCS Hardware and Software Compatibility. Learn more about The Cisco Learning Network and our On Demand E-Learning options. The official Administration and Install guides on Cisco's site should get you started. Documentation Overview for Unified CCX This documentation guide provides details of all the documents that are released for Unified Contact Center Express (Unified CCX), Release 11. All About Cisco Unified Contact Center Express. Customer Guide to Cisco UCCX Integrations 9 Customer Configuration Overview The following table provides a high-level overview of the customer configuration steps in Cisco UCCX integrations. Step 1 - The metadata is stored in a pre-configured metadata template. For the latest version of all of the documents of Unified CCX, see:. Query Designs Historical Reports, Conventions Used in This Chapter, Chat Reports, Chat Agent Detail Report, Chat Agent. This post is about using the REST API as it is implemented in the UCCX Configuration API. 0(1) First Published: 2015-08-27 Americas Headquarters Cisco Systems, Inc. ContactView Designer the only Visual Script Builder for Cisco's UCCX. DELIVER PERSONALIZED INFORMATION TO EVERY SCREEN 2Ring DASHBOARDS & WALLBOARDS v4. #3 did the trick and allowed me to force a resync in my application. com Support or post in the Cisco Community. You cannot query over 8000 rows at a time. Cc: [email protected] Symptom: A UCCX Admin does not have enough information to use the feature "User Prompts override System Prompts" Conditions: A UCCX Admin would like to replace the default system prompts with their own prompts. Database Integration is not so difficult though. Cisco Proximity; Cisco Technical Support ; Online Tools and Resources. Service Design Specification documentation 5. 1 (although specific SU are needed for the different versions). The documentation is not great, and. Our bundles include everything from discovery workshops, to the design of call flows, script development, testing, training and go live. Cisco UCCE, UCCX install\upgrade\configure. Cisco Meraki ships to Canada from California, so generally the further east a shipment has to travel, the longer the transit time. After developing a time of day check and simple queueing mechanism, he realized he would need to check if there are agents available in a CSQ regardless of the time of day (snow emergency, company meeting, someone forgot to log out, etc. Cisco UCCX script checking for agents available before queue A coworker asked for guidance in UCCX scripting. From UCCX Desktop Administrator you can choose "Remove VoIP/Recording and Playback" link, select the associated server and hit Remove. Page 10 For more information about UCCX installation, see Install Unified CCX. Is there some documentation somewhere for the uccx-webservices API?. What documentation exists is scattered all over the place. Upgrading UCCX to 11. Represents the detail view of a client. As the developer, the first thing you need to know up front is the DB we'll be dealing with because Cisco's documentation is very straightforward on what is/is not supported just refer to the CCX Administration Guide. Cisco Support Community. something is blocking the communication but i'm not sure what it could be, do you have any specific setup ? in the windows server machine i did nothing, just installed the program, turned off the firewall, no firewall between the recording server and CUCM/UCCX. CCIE R&S Written Exam – Introduction. As you may know, I’m very much into contact center stuff, and I have been creating different videos, but I really got worried because there are so many things to show and do on UCCX, and I did not have a road-map or a document to use to base my configurations on. Sign me up!. Deliverables to include changes to the call center scripting, system documentation, and others as identified. 0 environment. UCCX can run as a virtual instance on a Cisco UCS C-Series virtual platform / server. We have everything installed and operational for the most part. html •Cisco Unified Communications. 02 adapter issue Jul 03, 2012 at 06:36 PM | 8 Views Hi folks, we have a question about how to integrate the UCCX 8. Cisco UCCE, UCCX install\upgrade\configure. Cisco UCCX integration is built-in into your standard Verba Recording System solution. We are a Cisco Technology Developer Partner and we are trying to do some testing with our UCCX/CM NFR kit. This documentation guide provides details of all the documents for this release of Unified Contact Center Express (Unified CCX), Release 11. Click on Finish. View or download the latest, up-to-date guides for using the Cisco Desktop Supervisor or Agent applications. 5(1) First Published: June11,2014 Last Modified: September04,2014 Americas Headquarters Cisco Systems, Inc. 1(2)T or later, Cisco MediaSense, Cisco 10. To search Cisco Unified CCX documentation, click here Port Utilization Guide for Cisco Unified CCX and Cisco. Instructions vary on this one depending on the version. Cisco Meraki Location Analytics displays real-time location statistics to improve customer engagement and loyalty across sites, and is built-in to Cisco Meraki APs with no additional cost or complexity. Solved: Hi Guys, My Customer have a solution CUCM 8. x, Unity, Unity Connection, UCCX 5. Thanks for clarifying Cisco's documentation. Cisco As-Built Configuration Reporting. ===== Cisco Tomcat has a maximum inactivity timeout ouf 14400 seconds. I'm aware that UCCX can do outbound dialing campaigns (we have the Premium license). Cisco Meraki Location Analytics displays real-time location statistics to improve customer engagement and loyalty across sites, and is built-in to Cisco Meraki APs with no additional cost or complexity. This week I have delivered Cisco UCCXD course in Kyiv, Ukraine. Resource allocation Cisco UCCX ,Cisco Unity , Cisco H. Enter your email address to subscribe to this blog and receive notifications of new posts by email. Easily change IVR announcements and call center working hours. Infortel Select UCCX Reporting is an option that can be added to an Infortel Select UC reporting solution to enable collection and processing of contact center metrics from Cisco’s Unified Contact Center Express application to gain visibility into Queue and Agent level information that is not available from call detail and call management. Create custom version of drop_table and use this in your custom precdure, e. x at the same time. 0(1) and contains links to the documents. This project contains sample code to be used with Cisco Unified Contact Center Express, an IP-based Automated Call Distribution (ACD) system that queues and distributes incoming calls. All About Cisco Unified Contact Center Express. Technical documentation 4. Network Infrastructure. Comstice Mobile Agent app for Cisco Finesse utilises Extend and Connect feature to deliver customer calls to agent mobile phones. The documentation related to configuring CSD silent monitoring through Cisco UCCX using SPAN ports / port mirroring / network sniffing (vs. Cisco Uccx 9 Historical Reports User Guide Configure Unified CCX Historical Reporting 13 CHAPTER 9 Cisco Unified Contact Center Express Supervisor and User Options Plug-Ins 255. Create custom version of drop_table and use this in your custom precdure, e. Database Integration is not so difficult though. 10 AppManager for Cisco Unified Communications Management Cisco Unified Intelligence Center service unavailable Presence of internal errors within Reporting Server which may prevent it from functioning correctly. Cisco UCCX script checking for agents available before queue A coworker asked for guidance in UCCX scripting. We are installing UCCX 11. 5 or later, Unified Contact Center Express (UCCX) infrastructure with agent premium licenses 10. Cisco API Series; UCCX Scripting {uccx script problem solving series: a socket to rule them all} server being down and although there is no documentation that. Ninja Edit: Also, when I was tooling around with UCCE, I found very little outside of Cisco's documentation. 5 or later and. We have everything installed and operational for the most part. To search Cisco Unified CCX documentation, click here Port Utilization Guide for Cisco Unified CCX and Cisco. 0, Cisco Meeting Place & ARC Console, Cisco Presence 6. com account with your WebEx/Spark email address, you can link your accounts in the future (which enables you to access secure Cisco, WebEx, and Spark resources using your WebEx/Spark login). If you have UCCX (Cisco Unified Contact Center Express) premium license, one of the best features is possible integration and requests to database. One reason for this is so all prompts have the same voice. Ninja Edit: Also, when I was tooling around with UCCE, I found very little outside of Cisco's documentation. 5 has recently been released. the documentation provided by /cisco/calabrio team has many unclear points. From UCCX Desktop Administrator you can choose "Remove VoIP/Recording and Playback" link, select the associated server and hit Remove. Uplinx Report Tool for Cisco Unified Communications: Generate as-built documentation and phone inventory reports for Cisco Unified Communications in minutes. 5 or later Unified Intelligence Center (CUIC) 10. I understand there is documentation on Cisco's site that speaks specifically to after talking with our UCCX consultant yesterday. This project contains sample code to be used with Cisco Unified Contact Center Express, an IP-based Automated Call Distribution (ACD) system that queues and distributes incoming calls. Resource allocation Cisco UCCX ,Cisco Unity , Cisco H. What documentation exists is scattered all over the place. Cisco uccx 10 installation guide Guidebooks Cisco uccx 10 installation guide. It's very important to create a reasonable initial script de. Cisco UCCE, UCCX install\upgrade\configure. If you have UCCX (Cisco Unified Contact Center Express) premium license, one of the best features is possible integration and requests to database. Is there some documentation somewhere for the uccx-webservices API?. Cisco Meraki ships to Canada from California, so generally the further east a shipment has to travel, the longer the transit time. During the lab my students asked me where the UCCX chat transcript (history) is stored and how they can access it. Cisco documents the limitation here and here. #3 did the trick and allowed me to force a resync in my application. Service Design Specification documentation 5. 6(2) and contains links to the documents. Database Integration is not so difficult though. The root cause of this issue is the checkContacts process, which runs every 30 seconds. Need an experienced Cisco UCCX consultant to support an on premise system. Ninja Edit: Also, when I was tooling around with UCCE, I found very little outside of Cisco's documentation. I'll keep you updated when I learn more. ===== Cisco Tomcat has a maximum inactivity timeout ouf 14400 seconds. Cisco Unified Contact Center Express (UCCX) is a “contact center in a box,” providing a customer interaction management solution for up to 400 agents that is safe and simple to deploy. As a result, we have been fortunate to forge incredible relationships with the Cisco UC/Collaboration partner and customer community. Upgrading UCCX to 11. We have everything installed and operational for the most part. It is an Automated Call Distribution (ACD) scheme based on IP that queues and distributes incoming calls intended for customers (agents) of Cisco Unified. If you have UCCX (Cisco Unified Contact Center Express) premium license, one of the best features is possible integration and requests to database. Is there some documentation somewhere for the uccx-webservices API?. Network Infrastructure. I use UCCX on a regular basis and although I'm all about simplicity when it's available, there's a hell of a lot that can be done with UCCX. Cisco UCCX Integration Overview Customer Guide to Cisco UCCX Integrations 9 Software • Cisco UCCX v10. In an attempt to bring this together, I created the document below starting with another document created by someone else on just setting up the data sources. My suggestion to the Cisco product managers reading this is to publish a document/white paper that takes information from both the Cisco Unified CCX Historical Reporting Administrator and Developer Guide and Cisco Unified CCX Database Schema documents and describes a clear step-by-step process for extracting and publishing the data to an ODBC. I'll keep you updated when I learn more. 02 adapter issue Jul 03, 2012 at 06:36 PM | 8 Views Hi folks, we have a question about how to integrate the UCCX 8. One of the topics discussed in this course wass the Agent Chat feature. 6 support the "Remote-Agent" Feature ? i tried to find if there's any documentation saying YES or NO. 5 UCCX is not fully compatible with a citrix environment and the handsets we had (7940) we have upgraded all our handsets to ones with built in bridge and are awaiting an upgrade to UCCX 10. the documentation provided by /cisco/calabrio team has many unclear points. I did a google search on "uccx-webservices" and "getAllAgents", but didn't really find anything related to UCCX. Click on Finish. Instructions vary on this one depending on the version. com account with your WebEx/Spark email address, you can link your accounts in the future (which enables you to access secure Cisco, WebEx, and Spark resources using your WebEx/Spark login). Page 10 For more information about UCCX installation, see Install Unified CCX. Is there some documentation somewhere for the uccx-webservices API?. Comstice Quartz offers access to Cisco UCCX stock reports as well as Comstice Stock reports created for Cisco UCCX with industry best practice. 02 product with ICI / BCM when the adapter documentation states that UCCX (Express version) is unsupported. As the developer, the first thing you need to know up front is the DB we'll be dealing with because Cisco's documentation is very straightforward on what is/is not supported just refer to the CCX Administration Guide. Cisco UCCX uses Cisco CUCM Extend and Connect feature to help Finesse agents to login without any Cisco phone or softphone. However, he will not be involved in this part. It’s very important to create a reasonable initial script de. One of the topics discussed in this course wass the Agent Chat feature. information about these Cisco products, refer to the online product documentation available at Cisco. Documentation Roadmaps. 6 with horizon view 7. Cisco ServiceGrid; Connected Analytics; Smart Call Home; Smart Net Total Care; Operations Exchange; Mobile Applications. This is not a post on UCCX Scripting. We have CM and UCCX installed and some phones setup. Cisco Proximity; Cisco Technical Support ; Online Tools and Resources. It doesn't. The documentation related to configuring CSD silent monitoring through Cisco UCCX using SPAN ports / port mirroring / network sniffing (vs. 170 West Tasman Drive. Cisco Unified CCX Administration Guide, Release 11. Then, in Cisco Desktop Administrator, run a resync of users. As a result, we have been fortunate to forge incredible relationships with the Cisco UC/Collaboration partner and customer community. Resource allocation Cisco UCCX ,Cisco Unity , Cisco H. I can tell you that for the version in this little story, 7. Cisco Bug Discussions; Technical Documentation Ideas; Cisco CLI Analyzer; Support Community Help; Data Center. 0(1) and contains links to the documents. CCIE R&S Written Exam - Introduction. While recently working on upgrading a client from CUCM, IMP, CUC and UCCX version 9 to 11. Cisco Uccx 9 Historical Reports User Guide Configure Unified CCX Historical Reporting 13 CHAPTER 9 Cisco Unified Contact Center Express Supervisor and User Options Plug-Ins 255. RDP/VNC to the UCCX server 2. This project contains sample code to be used with the Unified CCX Configuration API, which are REST APIs for the configuration of inbound and outbound applications on UCCX. To search Cisco Unified CCX documentation, click here Port Utilization Guide for Cisco Unified CCX and Cisco. 5 or later and. Cisco Call Center (UCCX) Resources. It's very important to create a reasonable initial script de. As the developer, the first thing you need to know up front is the DB we'll be dealing with because Cisco's documentation is very straightforward on what is/is not supported just refer to the CCX Administration Guide. Tanner Ezell On Thu, Oct 15, 2009 at 2:56 PM, Eric Isakson wrote: > I'm running UCCX 7 SR3 Premium and CCM 7. I can tell you that for the version in this little story, 7. something is blocking the communication but i'm not sure what it could be, do you have any specific setup ? in the windows server machine i did nothing, just installed the program, turned off the firewall, no firewall between the recording server and CUCM/UCCX. Welcome to the CCNA Collaboration Study Group, the place on the Cisco Learning Network where you can ask questions, share ideas and connect with other members as you prepare for your Certification exams. In essence our 8. At this point to into OS Admin on the VOS box (UCCX in this example) and import them according to the documentation below. WAN, Routing and Switching. 2Ring Gadgets for Cisco Finesse v4. 10 AppManager for Cisco Unified Communications Management Cisco Unified Intelligence Center service unavailable Presence of internal errors within Reporting Server which may prevent it from functioning correctly. Data collected by APs is synced with the Cisco Meraki cloud and automatically reported in the. CCX CTI Protocol. Can someone assist with a link or more information? I need to get this done in the next week or so. Deliverables to include changes to the call center scripting, system documentation, and others as identified. Unified CCX Configuration API Sample Code. Cisco does expose UCCX through Web Services, but I think it will take a bit of data modeling and possibly some ETL to pull it out and then represent/visualize through Power BI. Designing and implementing Cisco Contact Center Solutions (UCCE, CVP, UCCX, IP IVR, CUCM, CUIC, Finesse). It's ASR is registered up and recognized by UCCX. Cisco UCCX Historical Reporting Issues I found this great documentation which entails the discrepancies and differences in the UCCX reporting for similar constructs like Calls Handles, Abandoned, RNA etc. This documentation guide provides details of all the documents for this release of Unified Contact Center Express (Unified CCX), Release 11. One of the topics discussed in this course wass the Agent Chat feature. Cisco Unified Contact Center Express (UCCX or Unified CCX) and Cisco Unified IP Interactive Voice Response (Unified IP-IVR) contain a directory traversal vulnerability that may allow a remote, unauthenticated attacker to retrieve arbitrary files from the filesystem. UCS Hardware and Software Compatibility. In essence our 8. This post is about using the REST API as it is implemented in the UCCX Configuration API. 3 - adding support for ad-hoc integrations, a brand new UI for 2Ring Team Gadget - enhanced agent roster, current dialogs for UCCX chat and email,. These requests can use any information provided by the caller, or the caller’s number, etc. The UCCX scripting guide needs to be adjusted to sate explicitly that the select resource step timeout must be less than 20 seconds. 5(1) First Published: June11,2014 Last Modified: September04,2014 Americas Headquarters Cisco Systems, Inc. 1 (although specific SU are needed for the different versions). 5 has recently been released. This is a limitation of all iterations of CUIC and as far as I can tell is a limitation of the Informix database. 0 or higher. If you'd like to know more about CUCM, we're going to make it easy for you. It'll be a lot of work to get it going in the lab, but that should be a good learning experience in itself. As you may know, I’m very much into contact center stuff, and I have been creating different videos, but I really got worried because there are so many things to show and do on UCCX, and I did not have a road-map or a document to use to base my configurations on. Cisco Unified Contact Center Express Report User Guide 10. 0 environment. DELIVER PERSONALIZED INFORMATION TO EVERY SCREEN 2Ring DASHBOARDS & WALLBOARDS v4. This is also a post about adding functionality to the Administrative Interface of UCCX by providing a Bulk Provisioning tool. 1 View Bug Details in Bug Search Tool. My suggestion to the Cisco product managers reading this is to publish a document/white paper that takes information from both the Cisco Unified CCX Historical Reporting Administrator and Developer Guide and Cisco Unified CCX Database Schema documents and describes a clear step-by-step process for extracting and publishing the data to an ODBC. X (and we'll throw Expressway in there too) I ran into a snag while upgrading UCCX. While recently working on upgrading a client from CUCM, IMP, CUC and UCCX version 9 to 11. While working with setting up a stand alone CUIC, I was disappointed at the lack of documentation around how to do this. http://www. Buy Directly from Cisco Configure, price, and order Cisco products, software, and services. Cisco As-Built Configuration Reporting. 6 with horizon view 7. We have everything installed and operational for the most part. These requests can use any information provided by the caller, or the caller’s number, etc. Cisco Uccx 9 Historical Reports User Guide Configure Unified CCX Historical Reporting 13 CHAPTER 9 Cisco Unified Contact Center Express Supervisor and User Options Plug-Ins 255. Query Designs Historical Reports, Conventions Used in This Chapter, Chat Reports, Chat Agent Detail Report, Chat Agent. The UCCX scripting guide needs to be adjusted to sate explicitly that the select resource step timeout must be less than 20 seconds. Documentation for the CCX CTI Protocol can be found in the CTI Protocol Developer Guide. Solved: Hi Guys, My Customer have a solution CUCM 8. Symptom: This is a documentation defect. This project contains sample code to be used with the Unified CCX Configuration API, which are REST APIs for the configuration of inbound and outbound applications on UCCX. {uccx scripting: write xml doc w/o keyword transform step} Posted on July 28, 2014 | Leave a comment This post was inspired by a conversation on the Cisco Technical Support Forums that was originally pinned in 2007 (fwiw I was still in the US Army then). 15 videos Play all Learn Cisco Unified Contact Center Express from Basics (UCCX) Let's Do Network Hub, Switch, & Router Explained - What's the difference? - Duration: 7:22. SolarWinds solutions are rooted in our deep connection to our user base in the THWACK® online community. Database Integration is not so difficult though. The documentation regarding the Call Redirect step seems to indicate it should work, perhaps when UCCX 8. 4 Cisco CUE AA Cisco CVP Cisco IronPort Cisco lab Cisco LMS 4. Saved Searches. Cisco UCCE, UCCX install\upgrade\configure. For the latest version of all of the documents of Unified CCX, see:.